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 Installing the browsing protection extension fails on your Mac in Safari

Solution

Symptoms

You are unable to install the browsing protection extension on your Mac in the Safari web browser.

Diagnosis

Apple has introduced some security measures affecting all Safari extensions that are installed locally. This affects not only F-Secure's browsing protection extension, but also other Safari extensions.

Due to the security restrictions, there are some scenarios that may prevent you from installing the extension:
  • If you are trying to install the extension using a remote connection or you are logged in using screen sharing on your computer. As you physically need to click on the Trust button when prompted by the browser, this cannot be done either by remote connection or screen sharing.
  • If you are using any 3rd party accessibility software that interacts with your mouse, such as the Better Touch Tool or MagicPrefs.
  • If you do not have full keyboard access enabled.

Solution

To solve these issues and enable the installation of the browser extension, check the following:

  1. Scenario 1:
    1. Make sure that you are not using a remote connection and/or screen sharing.
    2. Re-install the browsing protection safari extension.
    3. When prompted by the Safari browser, click the Trust button.
  2. Scenario 2:
    1. Check in System Preferences > Security & Privacy > Privacy > Accessibility to remove or disable 3rd party accessibility software.
    2. Re-install the browsing protection safari extension.
    3. When prompted by the Safari browser, click the Trust button.
  3. Scenario 3:
    1. Check in System Preferences Keyboard Shortcuts > Full keyboard access to enable full keyboard access.
    2. Re-install the browsing protection safari extension.
    3. When prompted by the Safari browser, click the Trust button.

If you have checked these scenarios, but none of them have helped, then start up or restart your Mac in Safe Mode by pressing and holding down the Shift key.

Safe Mode performs certain checks and can help to pinpoint the source of the issue.

 
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Article details

Article ID: 5

Category: F-Secure

Views : 281

Rating (Votes): Article rated 5.0/5.0 (1)

 
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